Most products , dead on arrival (incorrect usage excluded) within 7 days after delivery or
30 days after shipment if the delivery date is not traceable (The order shipment date and
order notification are provided to you by email).
In this case, please kindly provide us with proof as below:
The photos of original package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
The order number and date.
Icebay.com will arrange for reshipment or refund after we confirm the situation.
In a DOA Situation: a reimbursement for return shipping fees is available, provided that:
Return the item(s) by ordinary mail (the least expensive way) with tracking number to the
nearest Product Drop Off Box (see details below); If the mail service with tracking number
costs more, you may choose the one without tracking. Please be sure to keep the shipping
receipt with you after return. We will process for you upon receiving the screen shot of
The return shipping fee is less than 50% of the defective item(s) value, and also less
than $35 (USD), we will cover the actual postage (according to the receipt you provided).
If the return shipping fee exceeds the limit above, please contact our CS staff to further
All returns must be in original condition and must include the original packaging and
content in tact.
Returns should be packed in proper packaging to avoid damage to the item or it original
Icebay.com will arrange for reshipment or refund within 1-3 business days of receiving
Things to Remember:
-Be sure to keep in touch with us before your RMA request is resolved. If an RMA
not been updated in more than two months, we will regard it as abandoned by the customer
the case will be automatically closed.
-Please provide a tracking number on return shipments to ensure the safety of your parcel.
will not take any responsibility for lost or missing return shipments.
-Since we do not charge our customers any shipping fees when delivering the package.